Make your document more inviting by paying attention to the lengths of your paragraphs. Readers prefer shorter, easy to digest chunks of text over long blocks (or what I call “a wall of text”).

Think about a website that you find easy to read. Chances are that it has short, readable bits of text rather than a single, giant block. When readers encounter a giant wall of text, they immediately look for shortcuts (or skip the text altogether!).

Watch the Managing Paragraph Lengths video below (3m 20s) to learn about ways that you can chunk the information you write to make it more reader-friendly.